Refund policy

Returns & Refunds Policy

At Barksey, we want you and your dog to be happy with every purchase. If something isn't right, we're here to help.

1. Change-of-Mind Returns

If you purchase from Barksey.ie, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise this right, email support@barksey.ie within 14 days of delivery, stating your name, order number and that you wish to cancel.

You then have a further 14 days to return the goods.

Customers are responsible for the direct cost of return postage for change-of-mind returns.

You may inspect or try on products to check their suitability, but please handle them with reasonable care. Any reduction in value caused by handling beyond what is necessary to inspect the goods may be deducted from your refund.

2. Refunds

When you cancel within the statutory cooling-off period, we will refund the price of the returned goods and any applicable standard delivery charges. Additional charges for premium delivery options are not refundable.

Refunds will be made using your original payment method unless otherwise agreed.

We will process your refund within 14 days of being informed of your cancellation. We may withhold the refund until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first.

3. Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact support@barksey.ie with your order number and details of the issue. Photos can help us resolve the matter quickly.

Where goods are faulty, not as described or otherwise fail to meet legal requirements, you may be entitled to a refund, repair or replacement under Irish consumer law.

For qualifying faulty or incorrectly supplied goods, Barksey will cover reasonable return postage costs or arrange a suitable return method.

There is no requirement to report a fault within 48 hours. Your statutory consumer rights continue to apply.

4. Exceptions

Certain products, including goods personalised specifically for you, may be excluded from change-of-mind cancellation rights where permitted by law.

These exceptions do not affect your statutory rights if goods are faulty or not as described.

5. How to Return an Item

Please email support@barksey.ie with your order number and return request.

We will provide the appropriate return address and instructions. Please package your items securely to prevent damage in transit.

 

6. Cancelling Your Order

If you've changed your mind about your purchase, simply email us at support@barksey.ie within 14 days of receiving your order.

Please include your name, order number and a quick note letting us know you'd like to cancel.

We'll be happy to guide you through the next steps and make the process as straightforward as possible.

If you prefer, you can also use the cancellation form below, but it's not essential.

Cancellation Form (Optional)

• Name:
• Order number:
• Item(s) you'd like to return:
• Date received:

Send your request to support@barksey.ie.

7.Contact Us

For questions about returns, refunds or exchanges, please contact:

Barksey

Website: www.barksey.ie

Email: support@barksey.ie

Nothing in this policy limits your statutory rights under Irish consumer law.